Articles from HomeServe

HomeServe North America hosted the 10th Annual Contractor Conference Awards Oct. 14-15 at the Walt Disney World Dolphin Hotel.

HomeServe, a leading provider of home repair solutions, announced the acquisition of The Manchester Group, LLC, dba IGS Home Warranty, (“Manchester”) from Interstate Gas Supply LLC d/b/a IGS Energy (“IGS Energy”) based in Dublin, Ohio. The transaction, which was finalized on July 31, 2025, marks a significant step in HomeServe’s mission to expand the delivery of reliable home repair services to customers across North America.

HomeServe is proud to be Certified™ by Great Place To Work® for the 2025-2026 year, the 10th time that HomeServe has earned this achievement. The prestigious award is based entirely on what current employees say about their experience working at HomeServe. This year, the number of employees that said it’s a great place to work was the company’s highest ever – 10% higher than last year and 23 percentage points higher than the average U.S. company.

Homeowners in 218 communities across 32 states will soon receive information in the mail that details their access to a voluntary program, through Service Line Warranties of America (SLWA), that protects against unexpected repair costs.

HomeServe, a leading provider of home repair solutions, released the findings of its expanded 2025 State of the Home Survey. The survey revealed a significant gap between Americans’ financial preparedness for home repair emergencies and the reality that the vast majority do experience an unexpected home repair, often compounded by an insufficient understanding of their home’s critical infrastructure.

Think you’re prepared for a major weather event? If you said yes, you’re probably wrong. In a recent HomeServe survey, respondents expressed a high degree of confidence in their preparedness for extreme weather events, including summer storms, yet most came up short when asked about specific preparations.

HomeServe’s latest State of the Home Survey – now in its 15th edition – dealt up a double dose of bad news: The highest percentage ever of Americans (75%) reported having a home repair emergency over the past year while, at the same time, the highest percent since Fall 2018 – one in five Americans – said they had no savings at all set aside to handle the financial hit these repairs take on their wallets.

HomeServe North America, a leading provider of home emergency repair solutions with nearly 5 million customers across the U.S. and Canada, is establishing May 20 as “Residential Infrastructure Day.” The company, its partners and customers are excited to recognize Residential Infrastructure Day for the first time in 2024 and every year on May 20 going forward.

Homeowners in Orangeville now have access to optional service plans for water and sewer service lines on their property. A new, voluntary program is available through Service Line Warranties of Canada (SLWC) for residents who do not have existing coverage through their insurance provider.

HomeServe North America, a leading provider of home emergency repair solutions with nearly 5 million customers across the U.S. and Canada, is celebrating 20 years of service. In 2003, HomeServe launched its first U.S. partnership with Aqua America, a major national water company that is now part of Essential Utilities, one of the largest publicly traded water, wastewater and natural gas providers in the U.S.

HomeServe North America honored 13 of its network contractors during the Eighth Annual Contractor Awards at the Omni Nashville Hotel Aug. 31.

Subscription services are available for almost anything – from everyday things like television and clothing to more niche offerings like flowers and beauty products – and everything in between. The popularity of these subscriptions was confirmed in the latest HomeServe State of the Home survey.

The City of Mishawaka has partnered with Service Line Warranties of America (SLWA) to offer protection to city homeowners for the water service line that connects their homes to the city’s system. The coverage is voluntary and available at affordable monthly prices. Founded in 2003, SLWA has partnered with over 700 leading cities and municipalities in the U.S. to provide repair service plans that offer homeowners peace of mind and convenience.

HomeServe recently received the 2022 HVAC Marketing Excellence Award, presented at Resideo's 33rd Annual CONNECT customer event. The award recognizes HomeServe’s charitable home repair work through the HomeServe Cares Foundation and for the incorporation of Resideo energy savings services and Honeywell Home smart thermostat technology into the recently launched HomeServe Advantage program.

Engaging customers is a challenge for utility companies, especially renters and low-and moderate-income homeowners because they may not need or be able to afford traditional energy-efficiency programs that are more widely adopted by other customer segments. One thing all groups have in common is that they own one – or more - smart phones, tablets, computers, and televisions. These devices are essential for people to stay connected to family, friends, work, education, entertainment and more, so when they malfunction or are damaged, it can be a major disrupter of daily life.

HomeServe has named Andy Yost as its new Chief Marketing Officer and member of the North American Board. Yost joined HomeServe Aug. 8 and replaces Mike Rauscher, who has been with HomeServe since 2008 and has retired.

HomeServe’s 6th Annual Contractor Conference, held virtually for the second year, recognized the hard work and performance of HomeServe’s leading contractors from across the country. Winners for the various awards were selected based on performance metrics, score cards, and customer feedback.